Refund policy

The Wrench-Approved Promise: 30-Day Money-Back Guarantee

Every Tachstitch tee is printed just for you after you order. Nothing sits in a warehouse. That's how we keep 100 designs in stock without a pile of unsold shirts. Here's how returns and refunds work, in plain English.

Not happy for any reason? 30-day money-back guarantee.

Email us at info@tachstitch.shop within 30 days of delivery and we'll refund the price of the item. No need to send it back.

Showed up messed up? We'll make it right, free.

If your shirt arrives misprinted, damaged, defective, or it's the wrong item (not what you ordered), email us at info@tachstitch.shop within 30 days of delivery with:

your order number

a clear photo of the shirt laid flat, with the problem and the design visible in the same shot

for a sizing defect: a photo of the shirt measured flat against our size chart

for a wrong item: a photo that shows the size tag

for shipping damage: a photo that shows the package too

We'll send a free replacement or a full refund for that item, whichever you prefer. You don't need to send anything back.

Good to know

Shirts can vary by up to about 1 inch from the size chart. That's normal manufacturing tolerance.

Print placement can vary by up to about ½ inch. That's normal for this kind of printing.

A brand-new shirt can have a faint smell or light residue from the printing pre-treatment. It normally washes out the first time.

An incorrect or incomplete shipping address entered at checkout is handled under our Shipping Policy.

Canceling an order

We send orders to production quickly so your shirt gets to you fast. If you need to cancel or change something, email us as soon as possible. If the order hasn't gone to production yet, we'll cancel it and give you a full refund. Once it's being printed we can't always stop it, but we'll check and tell you honestly what's possible.

How refunds work

Approved refunds go back to your original payment method. How long it takes to show up depends on your bank or card company.

Please talk to us before you file a chargeback. We'll fix it faster, we promise.

Please don't mail items to us. We're print-on-demand and can't accept returns by mail.

Questions? info@tachstitch.shop